Marigold Lane Refund Policies
On this page
Fresh flowers
If flowers arrive damaged or wilted, tell us within 24 hours of delivery with a photo of the arrangement and the packaging. We will remake the order or refund it.
Plants
Plants carry a 14-day health guarantee when cared for as on the care card. If a plant fails despite correct care, send a photo and we will replace or refund it.
Seeds, pots and gift items
Unopened seeds and unused pots and gift items can be returned within 30 days with proof of purchase, for store credit or a refund to your original payment method.
What we cannot refund
- Orders delivered to an address entered in error.
- Flowers or plants damaged after delivery by heat, cold or neglect.
- Custom event and wedding work after the final design is approved, apart from our deposit terms in the signed quote.
Cancellations
You can cancel an order for a full refund until we start making it. Same-day orders usually start within an hour. Call us as soon as you can.
How to ask
Email hello@florists.florixstudios.com or call (210) 555-0142 with your order number and a photo. We reply within one business day.
How refunds are paid
Refunds go to the original payment method through Stripe. Your bank usually posts them in 5 to 10 business days.